Pidgin is a nice little tool (little because it is light too) that gets you all your communication and social networking accounts into one interface, one app. Pidgin belongs to the Linux world, but there is a version for Windows as well. Check its review.

Back in 2009, Skype doubled its connection fees. This meant nearly doubling the VoIP charges per call and impacted seriously on Skype's reputation as a cheap calling solution. Each user needs to know what connection fees are and when they incur them. Read more

Reader asks: I often have short interviews with people on the phone using my Google Voice account. Afterwards, I need to to transcript what was said in reports and articles. How do I have my calls recorded? Read the answer