Vonage is the most popular phone-based VoIP service provider and it tops my list of the best VoIP service providers. Vonage has been doing well both in terms of technology and marketing; no wonder why it attracted more than a million subscribers. This adds up to their user relation experience and momentum. On the user's side, it is more serene to sign up for a service which you know many other people have signed up for.
In this review, we see
- Pros and cons of the Vonage service
- Included service features
- Features that can be added
- Vonage service plans
- My review
Pros
- Relatively low price
- Huge number of subscribers, over a million
- Gives you an ATA along with the service
- Money back guarantee (14 days)
- Supports phone number portability
- Many features
- Low international rates
- Supports 911
- Offers a second line for only $9.99
- Sophisticated and user-friendly web interface, for online account management
Cons
- Needs good Internet connection. At least 90 kbps needed
- Does not have numbers in all cities
- Setting up the service requires a minimum skill
- Many users report poor customer service
- The 911 service is difficult to handle
Included (Free) Features
(Paid) Features That Can Be Added On
- Add a Line - Allows you to add multiple phone numbers to your existing Vonage account.
- Virtual Phone Number
- SoftPhone - which you can use on your desktop or laptop computer, with 500 minutes included for local and long-distance calls.
- Toll Free Number
- Fax Service - separate fax line for $9.99 a month.
- Enhanced 411 service.
