Vonage is the most popular phone-based VoIP service provider and it tops my list of the best VoIP service providers. Vonage has been doing well both in terms of technology and marketing; no wonder why it attracted more than two million subscribers. This adds up to their user relation experience and momentum. On the user's side, it is more serene to sign up for a service which you know many other people have signed up for.
In this review, we see
- Pros and cons of the Vonage service
- Included service features
- Features that can be added
- Vonage service plans
- My review
Pros
- Ability to use the same line in a different place, with Vonage Pro
- Huge number of subscribers, over two million
- Gives you an ATA along with the service
- Money back guarantee (14 days)
- Supports phone number portability
- Many features
- Low international rates
- Supports 911
- Offers a second line for only $9.99
- Sophisticated and user-friendly web interface, for online account management
Cons
- Does not have numbers in all cities
- Setting up the service requires a minimum skill
- Many users report poor customer service
- The 911 service is difficult to handle
Included (Free) Features
(Paid) Features That Can Be Added On
- You can upgrade to Vonage Pro, which allows you to use the same line with at other locations.
- Add a Line - Allows you to add multiple phone numbers to your existing Vonage account.
- Virtual Phone Number
- SoftPhone - which you can use on your desktop or laptop computer, with 500 minutes included for local and long-distance calls.
- Toll Free Number
- Fax Service - separate fax line for $9.99 a month.
- Enhanced 411 service.
