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Vonage Review

Vonage The Leading Provider

About.com Rating four out of Five

By Nadeem Unuth, About.com

Vonage is the most popular phone-based VoIP service provider and it tops my list of the best VoIP service providers. Vonage has been doing well both in terms of technology and marketing; no wonder why it attracted more than a million subscribers. This adds up to their user relation experience and momentum. On the user's side, it is more serene to sign up for a service which you know many other people have signed up for.

In this review, we see

  • Pros and cons of the Vonage service
  • Included service features
  • Features that can be added
  • Vonage service plans
  • My review

Pros

  • Relatively low price
  • Huge number of subscribers, over a million
  • Gives you an ATA along with the service
  • Money back guarantee (14 days)
  • Supports phone number portability
  • Many features
  • Low international rates
  • Supports 911
  • Offers a second line for only $9.99
  • Sophisticated and user-friendly web interface, for online account management

Cons

  • Needs good Internet connection. At least 90 kbps needed
  • Does not have numbers in all cities
  • Setting up the service requires a minimum skill
  • Many users report poor customer service
  • The 911 service is difficult to handle

(Paid) Features That Can Be Added On

  • Add a Line - Allows you to add multiple phone numbers to your existing Vonage account.
  • Virtual Phone Number
  • SoftPhone - which you can use on your desktop or laptop computer, with 500 minutes included for local and long-distance calls.
  • Toll Free Number
  • Fax Service - separate fax line for $9.99 a month.
  • Enhanced 411 service.

Next page: Vonage service plans and guide review

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