Packet8 is one of those VoIP service providers that keep shape to be among the best, offering good quality at good price, and with nice features such as video phone, which singles it out. Packet8 is one of the first VoIP service providers offering video-phone around. Another great thing with Packet 8 is its Virtual Office package, with is a hosted PBX solution. What stains Packet8's service is the reported poor customer service.
In this review, we see
- Pros and cons of the Packet8 service
- Included service features
- Features that can be added
- Packet8 service plans
- My review
Pros
- Great call quality
- Low price
- Has video-phone feature (not free though)
- Offers Virtual Office (a hosted PBX service)
- Has many service plans, thus satisfying many budgets, needs and tastes
- Supports phone number portability
- 30-day Money-Back Guarantee
- Offers a Uniden IP phone with integrated router and handset for cheap (or free during rebates)
Cons
- Poor customer service
- Delay in shipping when enrolling over the Internet
- Poor web site
- No support for adding a fax machine
Included Features
These features are included for free in the VoIP packages of Packet8:
- Voicemail
- Voicemail To Email Notification
- Local Number Porting
- Choose Your Area Code
- Caller ID with Name
- Caller ID Blocking
- Anonymous Call Blocking
- Call Waiting
- Call Waiting Disable
- Call Waiting ID
- Call Return
- Call Forwarding
- Three-Way Calling
- Online Account Management And Billing
- Do Not Disturb
- Phone-Based Call Management
- Find Me, Follow Me
- Simultaneous Ringing On Multiple Phone Numbers
- 7-Digit Local Dialing
- Network Unavailable Forwarding
- Enhanced 911
