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Packet8 Review

Packet8 Review - The Bottom Line

About.com Rating 3.5 Star Rating
User Rating 1 Star Rating (3 Reviews) Write a review

By , About.com Guide

Packet8 Review

Packet8 is one of those VoIP service providers that keep shape to be among the best, offering good quality at good price, and with nice features such as video phone, which singles it out. Packet8 is one of the first VoIP service providers offering video-phone around. Another great thing with Packet 8 is its Virtual Office package, with is a hosted PBX solution. What stains Packet8's service is the reported poor customer service.

In this review, we see

  • Pros and cons of the Packet8 service
  • Included service features
  • Features that can be added
  • Packet8 service plans
  • My review

Pros

  • Great call quality
  • Low price
  • Has video-phone feature (not free though)
  • Offers Virtual Office (a hosted PBX service)
  • Has many service plans, thus satisfying many budgets, needs and tastes
  • Supports phone number portability
  • 30-day Money-Back Guarantee
  • Offers a Uniden IP phone with integrated router and handset for cheap (or free during rebates)

Cons

  • Poor customer service
  • Delay in shipping when enrolling over the Internet
  • Poor web site
  • No support for adding a fax machine

Included Features

(Paid) Features That Can Be Added On

User Reviews

 1 out of 5
Avoid Packet8/8x8, Member jsirovic

These guys are awful. Don't sign up. Don't do it. Their support is rude, and they mysteriously over-bill. But forget that. Let's separate the customer care and ethical issues from the actual phone service. THEY GO DOWN AT LEAST ONCE A YEAR FOR HOURS AT A TIME. It's not just me. Both in 2011 and in 2010 they had major outages due to human error and hardware failure. Do yourself a favor, sign up with someone else.

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