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Broadvoice Review

Broadvoice Review

About.com Rating 4 Star Rating
User Rating 2 Star Rating (3 Reviews) Write a review

By , About.com Guide

Broadvoice Review
If you make a lot of international calls, Broadvoice is the company to subscribe to. It offers service plans that are specifically tailored to users that call mostly outside the US, without however sacrificing local calls. Another interesting thing with Broadvoice is its BYOD (Bring Your Own Device) scheme, whereby you can bring along your own device and sign up with a fee starting at $5.95 a month.

In this review, we see

  • Pros and cons of the Broadvoice service
  • Included service features
  • Features that can be added
  • Broadvoice service plans
  • My review

Pros

  • Very interesting international plans
  • Great price
  • Many features included in all packages (25 - that's more than other companies)
  • 30-day money back guarantee
  • BYOD plan is cheap and allows you to bring your own device
  • A large set of devices works with the service
  • It also offers a variety of devices along with the service
  • Easy installation

Cons

  • Problems with support
  • Issues with call quality
  • Not possible to use fax machine

(Free) Included Features

(Paid) Features Than Can Be Added On

User Reviews

 1 out of 5
Bad Customer Service / Billing Dept., Member EIE007

I ordered it three weeks ago, never got anything from them. Tried emailing, but they said they needed the signed contract - I emailed that. But still nothing. Then emailed again still nothing. They will send you the same email no matter what you ask. They need the contract signed - that's all will be in the email. When called to talk to billing customer service will tell you that billing dept. don't have phones. Then I asked if he could talk to the billing for me he said he is not allowed to talk to the billing dept. ??!?!?!?!?! Looks like the company wants to keep the billing dept isolated from the customers. Customer service people likes to cancel the account more than keeping the customers. They don't even want to know why I was cancelling. Looks like he likes to cancel. I am happy that I am out of that contract. If they treat new comers like this I wonder how they would treat once I was a contracted customer.

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