Baptist Health's story contains most of what one needs to know before deploying VoIP. In what I would call a case study, this hospital embarks on the TDM to VoIP transition by gradually implementing the replacement process of its thousands of traditional phones to IP phones. In so doing, they aim at cutting down costs and improve manageability and scalability. But then, only a handful hundreds of phones have been replaced so far. The hospital is quite cautious, paying particular attention to the different caveats of VoIP adoption, including network capacity and QoS. This story is quite rich in considerations, and a resourceful example for SMBs considering or already running VoIP. Read it there.

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